Shipping Policy
Fast & Reliable Shipping for Your Best Hair Days!
At BlackMask, we know you’re excited to receive your BlackMask Volume Powder and achieve your best hair look! That’s why we strive to provide fast, secure, and hassle-free shipping. Below, you’ll find all the details about our shipping process.
Processing Time
✔ Orders are processed within 1-2 business days after payment confirmation.
✔ Once your order is processed, you’ll receive a confirmation email with tracking details.
Note: Processing times may be slightly extended during peak seasons or promotions, but we’ll always keep you updated!
Shipping Rates & Estimated Delivery Times
We offer two shipping options to best suit your needs.
📍 Shipping Within Canada & USA
✔ Standard Shipping – $6.00 (Estimated delivery: 5 to 10 business days)
✔ Priority Tracked Shipping (Tracking & Insurance Included) – $10.00 (Estimated delivery: 2 to 4 business days)
Please note: These are estimated delivery times and may vary depending on your location, courier availability, weather conditions, and other unforeseen factors. We will always strive to meet these timeframes and will contact you if any delays occur.
🌎 International Shipping
At this time, we do not offer international shipping. Stay tuned for updates!
Shipping & Delivery Conditions
While we make every effort to ensure timely deliveries, we are not responsible for delays caused by customs, shipping carriers, or any third parties. Once an order has been shipped, the responsibility for the package transfers to you, the customer.
Any issues related to lost or damaged shipments must be addressed directly with the shipping carrier. However, if you need assistance, feel free to reach out to us—we’re happy to help!
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, so you can monitor your package in real time.
✔ If you haven’t received your tracking details within 48 hours of placing your order, please check your spam folder or reach out to us at support@blackmaskproducts.com.
Lost, Stolen, or Delayed Packages
We work with trusted carriers to ensure timely delivery, but sometimes unexpected delays may occur.
✔ If your package is delayed or lost, please contact us, and we’ll do our best to assist you.
✔ BlackMask is not responsible for stolen packages once they have been marked as “Delivered” by the courier. We recommend choosing a secure delivery location.
Address Errors & Delivery Issues
To ensure smooth delivery, please double-check your shipping address before placing your order. If you notice an error after completing your purchase:
✔ Contact us immediately at support@blackmaskproducts.com.
✔ If your order has already been shipped, we may not be able to update your address. Reshipping fees may apply for undeliverable orders.
Need Help?
We’re here to make your shopping experience smooth and stress-free! If you have any questions about shipping, tracking, or delivery, contact us at:
📧 support@blackmaskproducts.com
📞 +1 742-210-0373
Your perfect hair is just a shipment away! 🚀