Frequently Asked Questions (FAQs)
Your Questions, Answered!
We know you have questions, and we’re here to help! Below, you'll find answers to the most common inquiries about BlackMask Products, our BlackMask Volume Powder, shipping, returns, and more.
About BlackMask Volume Powder
Q: What is BlackMask Volume Powder?
A: BlackMask Volume Powder is a lightweight, high-performance texture powder designed to add instant volume, long-lasting hold, and natural movement to your hair without stiffness, residue, or greasiness.
Q: How do I use BlackMask Volume Powder?
A: It’s easy! Simply:
- Shake a small amount directly onto dry hair or into your palm.
- Distribute evenly through the roots or hair strands.
- Style with your hands for instant volume and texture. No water or heat needed!
Q: Will it make my hair feel sticky or stiff?
A: Not at all! Our formula is designed to provide natural-looking volume and texture without stickiness, stiffness, or any greasy residue.
Q: Can I use it on all hair types?
A: Absolutely! Whether you have thin, thick, curly, straight, or wavy hair, BlackMask Volume Powder works to add volume and definition effortlessly.
Q: How long does the effect last?
A: Our powder provides an all-day hold. If your hair needs a quick refresh, simply massage your roots to reactivate the volume.
Orders & Shipping
Q: How long does shipping take?
A: We offer two shipping options:
✔ Standard Shipping ($6.00) – 5 to 10 business days
✔ Priority Tracked Shipping ($10.00) – 2 to 4 business days
Q: Do you ship internationally?
A: Currently, we only ship within Canada and the USA. Stay tuned for future international shipping options!
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.
Q: What if my package is delayed?
A: While we strive to meet delivery estimates, delays can occur due to customs, carrier issues, or unforeseen circumstances. If your order is significantly delayed, contact us at support@blackmaskproducts.com, and we’ll be happy to assist.
Returns & Refunds
Q: What is your return policy?
A: We offer a 90-day money-back guarantee! Returns must be:
✔ Initiated within 90 days of purchase
✔ In original, unopened packaging
Q: How do I return a product?
A: Simply contact us at support@blackmaskproducts.com with your order number and reason for return. We’ll guide you through the process.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
Q: How long does it take to get my refund?
A: Once we receive your return, please allow 1-2 business days for processing. Refunds will be issued back to your original payment method within 5-7 business days.
Payments & Cancellations
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I cancel my order after placing it?
A: Orders can be canceled before they are shipped. If you need to cancel, contact us ASAP at support@blackmaskproducts.com. Once an order has shipped, it cannot be canceled but may be eligible for a return.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and trusted payment gateways to ensure your transaction is 100% safe and secure.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to reach out:
📧 support@blackmaskproducts.com
📞 +1 742-210-0373
We’re always happy to help! Your confidence starts with great hair, and we’re here to make it happen! 🚀