Return and Refund Policy

Hassle-Free Returns with a 90-Day Money-Back Guarantee

At BlackMask Products, we want you to be completely satisfied with your purchase. That’s why we offer a 90-day money-back guarantee for your peace of mind. Please review our return and cancellation policy below.

Returns

Eligibility

✔ Returns must be initiated within 90 days from the date of purchase.
✔ Items must be in their original condition and packaging.

If your item arrives damaged, please contact us immediately for assistance.

How to Initiate a Return

To start a return, please email us at support@blackmaskproducts.com with the following details:

✔ Order number
✔ Reason for return
✔ Photos of the item (if damaged)

Once your return request is approved, we will provide return shipping instructions.

Return Shipping

✔ The customer is responsible for return shipping costs.
✔ We recommend using a traceable shipping method to ensure the package arrives safely. We are not responsible for lost or damaged return shipments.

Refund Processing

✔ Once we receive and inspect your return, please allow 1-2 business days for processing.
✔ Refunds will be issued to your original payment method.
✔ You will receive an email notification once your refund has been processed.
✔ Shipping fees are non-refundable.

Order Cancellations

✔ Orders can be canceled before they are shipped.
✔ To cancel an order, please contact us as soon as possible at support@blackmaskproducts.com.
✔ If your order has already been shipped, it will need to be processed as a return.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

✔ Check your bank or payment account for processing delays.
✔ Contact your bank or credit card provider, as processing times may vary.
✔ If you still haven’t received your refund, email us at support@blackmaskproducts.com for assistance.

Have Questions?

If you have any questions about our return or cancellation policies, feel free to reach out to us at:

📧 support@blackmaskproducts.com
📞 +1 742-210-0373

We’re here to help and ensure that you have the best experience with BlackMask Products!