Return Policy

Return & Cancellation Policy

At BlackMask Products, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day money-back guarantee. Please review our policy details below.

Returns:

Eligibility:

  • Returns must be initiated within 30 days from the date of purchase.
  • Items must be in their original condition and packaging.
How to Initiate a Return:
  • Contact our Customer Service team at support@blackmaskproducts.com.
  • Provide your order number and reason for the return.
Return Shipping:
  • The customer is responsible for the return shipping costs.
  • Use a traceable shipping method to ensure the item arrives safely. We are not responsible for items lost or damaged in transit.

Refund Processing:

  • Once we receive your return, please allow 1-2 business days for processing.
  • After processing, we will issue a refund to your original payment method.
  • You will receive an email notification once your return has been processed.


Order Cancellations:

  • Orders can be canceled as long as they have not been shipped.
  • To cancel an order, please contact us as soon as possible.

 

Have Questions? If you have any questions about our return or cancellation policies, feel free to reach out to us at support@blackmaskproducts.com. We’re here to help!